Welcome to western-overseas.com!

By accessing and using our website, you agree to comply with and be bound by the following privacy policy. If you do not agree to these policies, please refrain from using our site.

We recognize the importance of privacy of personal information and consider the lawful and correct conduct of personal information is important to our successful operations, along with the safeguarding of confidence of those with whom we deal. Our website makes use of cookies to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies also help to tell between you from other users of our website without storing any personally identifiable information about you.

Western Overseas Study Abroad Limited may collect personal information provided by users through our website, Facebook, Instagram, online enquiry forms, lead generation forms, advertisements, counselling requests, event registrations, and other communication channels.

Depending on the service or enquiry, the information collected may include:

• Full name
• Mobile/telephone number
• Email address
• City/location
• Course or program of interest
• Country or destination of interest
• Education and/or professional information provided by the user
• Visa or immigration-related information voluntarily provided by the user
• Information submitted through Facebook or Instagram Lead Ads
• Any other information voluntarily provided by the user while requesting information or services from us

When you submit a lead form through a Facebook or Instagram advertisement operated by Western Overseas, we may receive the information that you choose to provide through that form, such as your name, phone number, email address, location, course or service of interest, and other information included in the form.

This information may be transferred to our internal customer relationship management (CRM) and business systems for the purpose of managing your enquiry and providing the requested services.

We may use the information collected from you for purposes including:

• Responding to your enquiries and requests for information.
• Contacting you regarding courses, study-abroad opportunities, visa and immigration services, events, counselling and other services you have expressed interest in.
• Providing counselling and follow-up services.
• Processing and managing leads and enquiries received through our website, Facebook, Instagram and other channels.
• Providing information about relevant courses, programs, services and opportunities.
• Improving our services, website, advertising and customer experience.
• Maintaining records of enquiries and customer interactions.
• Complying with applicable legal, regulatory and business requirements.

We will use personal information for the purposes described above and for other purposes permitted by applicable law.

Your personal information may be accessed by authorized employees, counsellors, customer support personnel and other relevant teams of Western Overseas for handling your enquiry and providing services.

Where necessary for operating our business and providing our services, information may also be processed by trusted third-party service providers, including technology, CRM, hosting, communication, analytics and other service providers engaged by Western Overseas.

We may also disclose information where required by law, regulation, legal process, or a competent governmental authority.

We do not sell personal information collected through our lead forms to third parties for their independent marketing purposes.

Personal information may be stored and processed in our internal systems, CRM platforms, cloud infrastructure and other technology systems used by Western Overseas and its authorized service providers.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss. However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, managing enquiries and maintaining appropriate business records, or as required by applicable law.

When personal information is no longer required, we may delete, anonymize or securely dispose of it in accordance with our applicable policies and legal obligations.

You may request access to, correction of, or deletion of personal information that we hold about you, subject to applicable legal and regulatory requirements.

If you would like to request deletion of your personal information, please email us at privacy@western-overseas.com with the subject line "Delete My Data" and provide sufficient information to help us identify your records.

Upon receiving a valid request, we will review and process the request within a reasonable period, subject to applicable legal, regulatory, contractual and legitimate business requirements.

Where information is required to be retained by law or is necessary for legitimate legal or business purposes, such information may be retained to the extent permitted or required by applicable law.

Western Overseas may receive information submitted by users through Facebook or Instagram Lead Ads and may process such information for the purposes described in this Privacy Policy.

Users may request deletion of personal information received through Facebook or Instagram by contacting us using the details provided in the Data Deletion section above.

This website is provided "as is," and we make no representations or warranties of any kind, express or implied, regarding the accuracy or reliability of the information.

We reserve the right to terminate or suspend your access to the website for any reason without prior notice.

We may update these terms from time to time, and any changes will be effective immediately upon posting. Continued use of the website after any modifications implies your acceptance of the revised terms.

These terms and conditions are governed by the laws of Govt of India. Any disputes arising out of or relating to these terms shall be resolved in the courts of Ambala City, Haryana, India.

If you have any concerns or wish to make a complaint regarding your experience on this website, please contact us at complaints@western-overseas.com. We take user feedback seriously and will make reasonable efforts to address and resolve any issues promptly.

When making a complaint, please provide the following details:

• Your full name and contact information.
• A detailed description of the complaint, including relevant dates and times.
• Any supporting documentation or evidence.

We will acknowledge receipt of your complaint within 1 business day, and our team will investigate the matter accordingly. We appreciate your cooperation in helping us improve our services.